Privacy Policy

Information We Collect

CommEngine collects personal information when you use our services, including:

• Contact information (name, email, phone number)
• Account credentials and billing information
• Service usage data and SMS routing information
• Technical information from your devices

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send service notifications and updates
• Respond to comments, questions, and customer service requests
• Protect against malicious, deceptive, or illegal activity

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract fulfillment: Processing necessary to deliver our services and fulfill our contractual obligations
• Legitimate interests: Improving our services, marketing, fraud prevention, and ensuring network security
• Legal compliance: Processing necessary to comply with applicable laws and regulations
• Consent: When you have explicitly given us permission to process your data for specific purposes

You may withdraw your consent at any time by contacting our data protection team.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Provide personalized content and advertising
• Analyze website traffic and performance

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on our website.

Third-Party Sharing

We may share your personal information with:

• Service providers: Companies that help us deliver our services (payment processors, cloud services, etc.)
• Business partners: When necessary to provide services you've requested
• Legal authorities: When required by law, court order, or governmental regulation
• Corporate transactions: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

International Data Transfers

Our operations are global, which means your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards (such as standard contractual clauses) to ensure your data is protected when transferred internationally.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete the information and terminate the child's account.

Data Security

CommEngine implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. We regularly review and update our security practices to ensure the highest level of data protection.

Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access and receive a copy of your personal data
• Rectify inaccurate personal information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Data portability
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact our data protection team at [email protected].

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Last Updated: 21.4.2025